Mitel
MiVoice Business
MiVoice Business provides your organization with a complete communications, collaboration, and customer experience solution. An incredibly feature-rich unified communications platform, MiVoice Business delivers the choice and deployment flexibility demanded by today’s UC customer. The entire solution is available with traditional CapEx perpetual license purchase or the OpEx subscription payment model.
Benefits of MiVoice Business:
Deployment Flexibility
With the option to deploy the solution on-premises, in a public or private cloud environment – MiVoice Business can be licensed with either a traditional upfront CapEx purchase or with an OpEx subscription.
Voice
Superior collaboration and contact center solutions offer PBX features, advanced call control, mobility, and IP desk phone options to enable customers to choose where and how they communicate.
Collaboration and Remote Working
Whether in the office, at home, or on the road, MiVoice Business brings people together to offer feature-rich telephony and collaboration and real-time communications. Organizations can choose chat, video conferencing, screen sharing, file sharing, and more, all in one solution.
Simplicity
MiVoice Business is simple to manage and administer with a cloud-based user administration platform that simplifies day-to-day user management tasks.
Hardware Designed for a Variety of Business Needs
MiVoice Business can also be deployed on-premises using a range of purpose-built hardware platforms – each offering a combination of user capacity and phone network connection options to fit your specific needs.
Fits The Unique Needs of Any Size Organization
Large, small or in between, MiVoice Business is designed to fit the unique needs of any size organization at each stage of its growth.
MiVoice Business Applications
- MiCollab and MiTeam Meetings
- MiContact Center Business
- MiVoice Business Console
MiVoice Business Console is a completely PC-based call-handling application with an intuitive graphical user interface for the department or office attendant.
FEATURES:
- Single enterprise identity
- Dynamic extension
- Single number reach
- Hot desking
- Teleworker
- Auto-Attendant
- Flexible day/night mode
- Call routing
- Unified messaging
- Flexible music on hold
- Enhanced call screening
- Embedded Meet Me Conferencing
MITEL MiVoice Connect to MiVoice Business Migration
With MiVoice Connect now End-Of-Life, many companies will need to make the transition to new systems over the next couple of years. For many an upgrade from MiVoice Connect to MiVoice Business is the obvious choice. CSD has extensive experience with migrating from Connect to Business.
Why Choose CSD for your Connect to Business Migration:
- We have extensive experience on both Connect and Business and maintain certifications on both platforms
- CSD has developed an internal methodology that allows for a seamless transition between the systems either over time or all at once.
- We offer an unbeatable value relative to other organizations that specialize in Connect to Business Migrations.
- Moving to MiVoice Business from Connect is more of an upgrade than migration. Often times the phones can be interchanged. The look and feel is very similar and training needs are minimal. Also, Mitel offers several incentives that make the move much less expensive than replacing with a full competitions system.
Anything Is Possible.
The Cloud revolutionizes business communications, allowing you to cut your costs and improve the efficiency of your employees while providing you with the reliability and security you need.
Connect Many Locations On One System
All of your facilities and remote employees share one account, one feature set, and one monthly bill, unifying your company.
Fully Integrate Your SmartPhone
Our mobile app turns your iPhone into a full-fledged Star2Star extension and lets you make calls without using cellular minutes on 4G or wireless.
Keep Your Software Up To Date
We’re always updating and improving our software, and we’ll automatically upgrade you with the newest versions free of charge.
Work Remotely With Find Me/Follow Me
We can automatically route calls made to your desk phone to your mobile phone, home phone, and to your voicemail following your settings.
Project Your Presence Anywhere
We can provide numbers in any area code that will ring anywhere in the country while still displaying a local Caller ID to callers with no remote forwarding or long-distance charges.
Easily Use Advanced Unified Features
We empower you to use voice, fax, chat, video, conferencing, presence management, and more, all accessible from a single intuitive interface.
It’s The Best Of Both Worlds.
We use a unique Hybrid Architecture and Constellation Network that combine elements of both on-premise and hosted systems, giving you all of the benefits of both without causing your business to suffer from the drawbacks of either.
Our Redundant Constellation Network
The Constellation Network consists of two primary data centers and eight additional major points of presence across North America and Europe, providing redundancy and extra security.
Our Exclusive Hybrid Architecture
Hybrid Architecture enables incredible cost savings and a rich suite of advanced unified communications (UC) features while providing unparalleled call quality and reliability.
Minimize Downtime.
Our solution is ultra reliable. We take every precaution to protect you from downtime, even when disaster strikes. Our customers can rest assured that their bottom line will not be negatively impacted by a communications failure.
Our StarRecovery Solution
When your phones go down, your ability to conduct business goes down with them. StarRecovery, our comprehensive suite of disaster recovery and avoidance protections, protects you from financial loss and gives you a leg up on the competition when their customers can’t reach them.
If your system is unreachable for any reason, we can automatically route your calls to remote locations or employee cell phones. Our cloud-based auto-attendants will continue to route calls and provide callers with information. You will be able to access your voicemails from email anywhere with sufficient bandwidth. You won’t ever be out of reach even if your offices are inaccessible. For lesser mishaps, we include free next business day parts replacement on our equipment.
Our Reliability Guarantee
- Continuous monitoring of every system
- Alert notifications when something is amiss
- Analog line backup
- Redundant data centers and phone carriers
- Redundant Internet connections
- 24/7/365 proactive support from dedicated support staff
Save Up To 50% Every Month.
Our solution is designed to maximize your budgeting flexibility and cut your communications expenses. Let us analyze your current bill, and we will show you everything that we can do to minimize your overhead. You have nothing to lose and everything to gain.
Give us a call today.
Don’t Let Your Communications Bill Drag You Down
Nothing is more important to your business than your bottom line. Our solution includes many cost-cutting features that your accounting department will love. One of the most important of these features is line pooling. We allow you to share a single set of virtual call pathways between all of your locations. This reduces the total number of lines you require and must pay for. Some large distributed enterprises save tens of thousands every month just from line pooling.
We also save you money in many other ways. Our energy- efficient hardware cuts your power bill. Our free next business day parts replacement and support staff reduce maintenance costs. We offer low-cost models, leasing options, and rebates on hardware to keep your upfront costs low. Many of our products such as auto-attendants and voicemail replace more costly alternatives such as late-night call answering services.
One of the biggest advantages of our system from a budgetary standpoint is that you will receive a single, predictable bill from a single provider every month. You will know what your expenses are going to be months ahead of time, allowing you to more accurately forecast your future finances. Having a single bill saves you time and simplifies your life.
